Frequently Asked Questions (FAQ)
What are possible reasons images and slideshows do not appear?
If you are experiencing problems with viewing images, slideshows or movies, you may want to check the settings selected within the browser you are using for exploring the Internet. The IGA tested all browsers and found the fastest and most accurate ones are Safari and Firefox. There is the ActiveX issue within Internet Explorer (IE) that cause warnings for IGA (which does not use ActiveX technology) and most websites that have images and use Flash and/or Java. IE often will prompt you for permission to accept the websites that use multimedia. Firefox provides more information regarding ActiveX technology at mozilla link. The Chrome browser may need its settings adjusted in order to show images, slideshow and movies. If you have problems viewing images and other visual content after checking your browser settings, please email the IGA Web Support at: tech@internationalglassalliance.org. We will do our best to address any technical issues in updates.
If you experience any problems with viewing or hearing content on the IGA website, please check your computer, mobile and browser settings to make sure you have the options for viewing and listening turned on. A broadband Internet connection is recommended for best quality results. Please note the instructions by images or slideshows noting Windows, Linux or Apple platform viewing options.
Downloads:
You may also need certain programs, applications and/or players that are free downloads from the manufacturers. Before installing any program, check your computer and browser for compatibility. The following list identifies the most common free downloads that may be needed for accessing the interactive content on websites. This material is not guaranteed and is for information purposes only. Click on images or name for download link:
QuickTime Player is a free download from Apple that supports images, interactive, audio, video, panoramas, 3-D Objects. If using Apple mobile devices please select the QuickTime viewing options.
Flash Player is a free download from Adobe that supports interactive and image, movie features. Not supported on iPhone, iPad, iPods and selective devices. If using Apple mobile devices, please select the QuickTime viewing options. Other Apple technology is compatible with Flash.
VLC media player is a free download cross-platform multimedia player.
Real Player is a free download player for streaming video and audio.
Java is a free download and is one of the technologies behind the programming and multimedia within websites.
PDF (Portable Document Format) Readers:
Note for Apple computer users, the application "Preview" reads, edits and speaks pdfs.
Adobe Reader is a multi-platform free download for reading pdf documents.
FoxIT Reader is a free download pdf reader and viewer.
Browsers:
Safari browser is a free download for Mac and Windows operating systems.
Firefox browser is a free download for all operating systems and languages.
Contact information for specific inquiries:
For inquiries regarding sponsorships, advertising and donations, please contact the IGA Executive Director at: director@internationalglassalliance.org, or the IGA Director of Media and Creative Technologies at: creative@internationalglassalliance.org
For inquiries about the IGA program initiatives and participation, please contact the IGA Executive Director at: director@internationalglassalliance.org
For inquiries regarding sharing information and /or images regarding schools, museums, galleries, artists, etc., please contact the IGA Director of Media and Creative Technologies at: creative@internationalglassalliance.org
For website questions, concerns and linking, please contact the IGA Web Support at: tech@internationalglassalliance.org
For suggestions, questions or concerns related to the IGA website information or for general website related inquiries, please contact the IGA Web Support at: tech@internationalglassalliance.org
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